From the WIA, original post here.

Date : 20 / 10 / 2016 
Author : Jim Linton – VK3PC

The Wireless Institute of Australia has received queries about lapsed callsign recommendations by those who fail to pay the ACMA licence fee invoice on time.  Failure to pay the ACMA invoice within 28 days after it is issued results in the ACMA charging a ‘consideration fee’ of $28.

All WIA accessors and learning facilitators are reminded to tell candidates of the process, emphasising that the accuracy of candidate address and email accounts are vital to ensure against lost mail.  The ACMA licence invoice may also be inadvertently routed away from their inbox and into the email spam folder.  Please be on the lookout for an email from automailer@acma.gov.au 

Apart from the ACMA ”consideration fee” it would expect to receive a new licence application along with a fresh WIA callsign recommendation, which will incur extra unnecessary expense.  The WIA Exam Service also sends an email to candidates congratulating them on getting a pass, and explains the ACMA licence invoice procedure.

If the ACMA invoice doesn’t arrive shortly after your name and recommend callsign appears on the ACMA database or you see that the displayed licence status is “Not Granted”, then please contact the ACMA Customer Service Centre via phone 1300 850 115 to make a credit card payment over the phone.  Or send an email info@acma.gov.au to request an invoice copy.